Policy

Thank you for your interest in our catering services. We look forward to being a part of your event. The following information will be helpful in planning your function.

To serve you in the best possible manner, please follow the lead times on the catering website for any catered function to guarantee your specific order and time. Because good things take time, please give us at least 24 hours to successfully fulfill your event needs. Every effort will be made to accommodate your last minute requests.

Our regular catering hours are from 7:00 a.m. to 4:00 p.m. Late afternoon, evening and weekend functions are available with an additional labor charge

Modifying your order – You can request modifications to your order on the catering website up to the order lead time for that menu. After that time, modifications to orders must be called in to the catering manager.

Cancellation Policy - To avoid being charged, cancellations or changes to catering orders must be within three hours of the delivery time.

Substitutions: We reserve the right to vary menu selections when necessary to meet market conditions.

For assistance with all of your catering needs, please call us at 516.357.0049 or email us at unit1691@compass-usa.com

Ordering Policy

FLIK Catering would like 24 hour notice for all typical catering orders. We would appreciate 48 hours for orders involving hot prepared entrée. FLIK understands that last minute orders occur, and as always,we will do our absolute best to accommodate your catering and event needs. Please place your online orders as early as possible to ensure timely processing. Please place your orders no later than 2:00 p.m. the day prior. (Some hot menu item may require longer notice). After 2:00 p.m., we cannot guarantee product selection or delivery. Same day delivery may not be possible and we would inform you when delivery could be made.

Our office hours are 7:00am-3:00pm Monday through Friday, therefore, orders placed late Friday or over the weekend will not be received in our office until Monday morning. Your order is not confirmed until we have contacted you to arrange for delivery and confirm your event information.

Delivery Charges: All service is FREE DELIVERY unless otherwise noted. If the event is off-site, delivery charges may apply.

SECURITY:

Ordering from FLIK Catering is both easy and secure. When you place an order, you can feel confident that your credit card information is protected by our secured server . Our online ordering servers are hosted by CaterTrax, which has security measures in place to protect the loss, misuse or alteration of the information under our control. We use encryption technology to protect your sensitive personal information stored on our servers and while being transmitted over the Internet. Your information is always stored in this fashion and is never transferred without encryption.